Support
Contact Us
Updated September 12, 2026
Support here is Jackpot Sweeps support. We operate this platform and are responsible for it — every route below reaches us directly, and no third party handles your account, a load, or a redemption on our behalf. We read messages every day, and the site itself runs around the clock.
The fastest route
The chat icon on the website, once you are signed in. It already knows who you are, which saves the first three messages of any conversation.
Every way to reach us
- Email: support@jackpotsweeps.com — best for anything you need a written record of.
- On the website: the chat icon, once you are signed in.
What to include
Give us the email your account uses, and the reference or approximate time of the purchase or redemption in question. With those two we can usually answer in one reply instead of three.
For specific things
- A limit, a break, or self-exclusion: Responsible Social Gameplay explains what to ask for.
- Fraud, a scam, or someone impersonating us: Anti-Fraud.
- A complaint: raise it with support first. If it is not resolved, ask for a supervisor — the Terms set out the timescales we hold ourselves to.